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Pricing and Billing
Do I have to pay sales tax?
  Sales tax is always paid if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns please contact customer service for assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits will be applied within 30 business days from the time we receive your item(s).
When will my credit card be charged?
  Because every item is custom made, often with custom embroidery, credit cards are charged on receipt of order.