| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your order status. Please note: Since we are currently upgrading our systems and have recently moved from a different website platform, not all order information is available online yet. Please call 323-225-0101 for assistance Monday through Friday, 9 am to 5 pm PT. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Please note: Since we are currently upgrading our systems and have recently moved from a different website platform, not all order information is available online yet. Please call 323-225-0101 for assistance Monday through Friday, 9am-5pm PT. |
| My order never arrived. |
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If you did not receive your shipment, please call 323-225-0101 for assistance helping trace your delivery. We are available Monday through Friday, 9 am to 5 pm PT. |
| An item is missing from my shipment. |
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