| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your order status. Please note: Since we are currently upgrading our systems and have recently moved from a different website platform, not all order information is available online yet. Please call 888-772-ROBE for assistance Monday through Friday, 9 am to 5 pm Pacific time. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Please note: Since we are currently upgrading our systems and have recently moved from a different website platform, not all order information is available online yet. Please call 888-772-ROBE for assistance Monday through Friday, 9 am to 5 pm Pacific time. |
| My order never arrived. |
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Please call 888-772-ROBE for assistance Monday through Friday, 9 am to 5 pm Pacific time. |
| An item is missing from my shipment. |
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This usually means that an item is out of stock and has been backordered. Please call 888-772-ROBE for assistance Monday through Friday, 9 am to 5 pm Pacific time. |
| My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which are currently out of stock. As soon as the items are made, we will be able to ship the item to you. |
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