Frequently Asked Questions

What is the difference between the Shawl (LJ100) robe and the Classic (LJ300) robe?
The LJ100 Shawl robe has three pockets: two large lower patch pockets and a welt pocket on the upper left chest.
The LJ300 Classic robe has two generously sized pockets located within the side seams.

What is my robe size? Are there separate sizes for men and women?
Robeworks are uni-sex for men and women and generously sized from XS to 5XL. To find the fit that's right for you please refer to our uni-sex sizing guide, one of 3 tabs located below 'Add to Cart' on every product page.

What is the corresponding age range for the C101 Child's Cover Up?

What is microfiber?
Our own exclusive microfiber is ultra fine, lightweight and densely woven together to create depth and body. The filaments are half the diameter of a strand of silk and one hundred times finer than the human hair. Because microfibers are so fine, many fibers can be tightly packed together, making deeper, richer and brighter colors. Silky and lightweight, it has a luxurious drape allowing the fabric to flow freely and still possess body.

What are the washing instructions?
All Robeworks robes are machine washable. Wash in cold cycle using mild detergent and dry on Permanent Press. Remove promptly. We suggest removing belts from their carriers before laundering.

What order do I put initials in for monogramming?
Please refer to the instructions on 'Personalizing Your Robe', 1 of 3 tabs located below 'Add to Cart' on every product page. Because personalized items are not returnable, we ask that you take special care when making your selections. Initials are monogrammed in the order that they are entered.

Where is my order? When can I expect my order?
Your bathrobe is custom made for you in the USA and produced especially for each order. Production time on our made to order robes is approximately 4-6 weeks, not including transit time.

How are your robes shipped?
Our robes are boxed and shipped in poly bags to ensure cleanliness and to protect them from damage that can occur during transit.

Can I include a note or gift card?
Yes, you can provide a message that you'd like included in the Order Comment box at checkout and a note will be enclosed with your shipment.

Can my order ship express/overnight?
e ship via UPS Ground. Orders are shipped on business days only, Monday-Friday, excluding federal holidays within the United States. Express shipment is available when the product is ready to ship, please contact us at 323-225-0101.

International Shipping
Robeworks offers worldwide shipping. Please contact Customer Service, 323-225-0101, Monday-Friday, 8am-4pm, PT for additional shipping options. With all international orders, including Canada, customers are responsible for custom duties and taxes on the items purchased. These local fees are not included in your Robeworks invoice.

Duty & Tax
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a system adopted and used by the local government. The amount of applicable duty, tariffs and taxes vary and are the responsibility of the customer.

What is the Return Policy?
All returns and exchanges must receive prior approval by Customer Service. Do not return any product(s) without first contacting Customer Service 323-225-0101. All embroidered merchandise(s) are final sales, no exchanges or refunds. All returned merchandise(s) must be in original salable condition: un-worn, un-laundered, fragrance and smoke free. Upon receipt of returned goods Robeworks reserves the right, at its sole discretion, to deny credit if the merchandise does not meet return policy requirements. Returns that do not meet our policy will not be accepted and will be returned to you. All claims and returns must be made within seven (7) days of receipt. Shipping and handling costs are non-refundable. Claims made after seven (7) days will be void. All exchanges are subject to additional shipping charges. For your security, please return your merchandise with an insured courier (FedEx or UPS). Victoire, LLC is not responsible for items damaged or lost in transit.

Wholesale Catalog
Please feel free to contact Sue Parra, Wholesale Account Executive, at 323-225-0101 or email [email protected]